ONE YEAR WARRANTY
Saint Tracy offers a one year warranty on all our rings against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Saint Tracy representative.
This warranty covers the replacement of damaged or lost stones for a year.
It also covers the cleaning and polishing of your ring for 1 year
You only pay for the shipping to and fro
We inspect our rings before shipment to ensure that you receive the best quality.. In the rare event that your item has a defect, please contact a customer service representative at email@example.com, and we will be happy to assist you in getting your item repaired. Please include your order number and contact information in your communications with us.
Saint Tracy reserves the right to void the warranty on any item that shows signs of modification, abuse or damage beyond “normal wear”, as deemed by our jewelry professionals.
We will not be responsible for lost or stolen items.
Some examples of common jewelry issues that would not be considered manufacturing defects include
1. Discoloration due to exposure to chemicals, makeup, chlorine, hottub or bathing
SHIPPING METHOD & SHIPPING TIME
We ship via DHL Express and all shipments are insured, free delivery nationwide for 18karat gold rings, N2000 delivery for Sterling Silver/Titanium rings and other products, International delivery is N10,000
International delivery allows 7 working days, Delivery in Nigeria is 3 working days.
"Final Sale" items cannot be returned. Merchandise is sold as-is and without warranties. SAINT TRACY is not responsible for defects or repairs. Some products may be irregular or imperfect. SAINT TRACY is not responsible for quality and repair cost.